Expert Support

Ceryx provides clients with an Expert Desk staffed with professionals trained to solve problems quickly and effectively.

How we make the 'Expert' claim

Ceryx consistently meets, and even exceeds, the industry-leading support standards it has established. Specifically, Ceryx has:

• 96% of tickets resolved by the person taking the initial call
• Professional support staff - who have an average of between 5 and 7 years of relevant experience - certified in core technologies and processes, including:
• HDI - Help Desk Institute
• Exchange, SharePoint, OCS and related MS technologies (MCP, MCTS, MCITP)
• BlackBerry Support (BCST, BCSST, BCESC)

Here's what our customers have to say:

"After Longo's had made the decision to migrate from GroupWise to Exchange we worked closely with the team from Ceryx who managed the migration to Exchange with minimal impact on our users and minimal effort on the part of our IT Team."

"Ceryx's 24/7 support team is the best I've ever encountered. Their whole team is very knowledgeable and responsive; they are email experts."

"The thing I would say about Ceryx is that they love solving problems - and not only do they solve them, but they are proactive about anticipating any possible future issues. When a company is excited about taking on the toughest challenges and solving them - that's great service."